The Director of the Bookstore is responsible for all the operations of the university bookstore, which in addition to course materials and educational supplies offers a wide variety of trade books, clothing, electronics, software, sundries, and gifts. In addition, the Director is responsible for managing the relationships with on-campus stakeholders, vendors, and contractors.

Management

• Lead and foster a positive team culture.
• Sustain an industry leading level of customer service.
• Manage 9 direct reports and students who staff the bookstore.
• Provide support, training, and resources to the bookstore staff.
• Manage and support a strong student worker training program.
• Develop and maintain compliance with security, sales, record keeping, and all other necessary procedures.
• Ensure all processes and job duties are formally documented and maintained up to date in an operation manual.

Strategic Relations in Support of the University Mission

• Formally create and support a bookstore vision statement and ensure each staff member understands the relationship of their work and the greater mission of the University.
• Serve as a liaison for the bookstore to University departments in support of the development of strategic partnerships and create and support new initiatives.
• Support, develop, and manage relationships with the off-campus community.
• Represent the bookstore and the University with consortiums and group organizations.
• Develop annual goals for the bookstore operation.

Efficiencies

• The Director facilitates a culture of continual improvement by identifying, quantifying, and implementing efficiency opportunities.
• Maintains a mastery level of technical knowledge of all systems utilized and leverage those systems to their maximum potential.
• Maintain a high level of current knowledge of industry trends, standards, and innovations.

Economic Performance

• A primary responsibility is to achieve the greatest economic performance through adherence to strategic best practices and strategies. The bookstore’s financial performance will be recorded, benchmarked, and reported to division leadership and the bookstore team periodically.
• Produce periodic financial statements and reports.
• Establish annual revenue, expense and capital budgets within University guidelines.
• After hours work, weekend, holiday, and during campus events is required. Backup duties are required, and additional duties as assigned.

Annual salary $68,000 - $71,000. The actual rate will be determined based on experience and other factors permitted by law.

Minimum Qualifications

Bachelor’s degree in business administration or related field. At least five years management/supervisory experience in a college bookstore or equivalent retail setting. Equivalent combinations of education and experience will be considered for those with extensive relevant retail management experience.

Demonstrated ability to lead and motivate employees toward a common goal. A track record of fostering positive change and delivering favorable outcomes, the ability to produce quantitative analysis, both operationally and financially and the acumen to navigate a complex work environment.

Knowledge of merchandising, advertising, marketing, promotion, and display.

Familiarity with generally accepted accounting principles to include interpreting financial statements and preparing budget statements.

Technology

• Broad technology background required with experience working in a technology driven work environment.
• Detailed knowledge of retail operations including retail accounting systems/procedures, electronic Point-of-Sale/inventory, and internet and e-commerce systems and applications.
• Experience training and supporting employees’ use of technology.
• Experience creating reports and analyzing data.
• A high level of proficiency with Microsoft Excel and experience with other Microsoft Office Applications.

Required Skills

• Excellent leadership and collaboration skills.
• Excellent organizational skills with precise attention to detail required and the highest quality standards.
• Strong communication skills required, including oral, written, and listening skills.
• Demonstrable good judgment and the ability to work under pressure.
• Must be a well-organized, high-energy individual with excellent customer service skills.
• Must be able to set priorities, make decisions and work independently and as part of a team.
• Proven ability to develop positive and productive working relationships across divisions.
• Experience with customer service standards and procedures.

Preferred Qualifications

• Detailed knowledge of the college textbook industry.
• Experience with digital course material inclusive access programs.
• Experience developing innovative programs and services.

Interested applicants must apply online at http://employment.stlawu.edu uploading all required materials which are defined in the “special instructions to applicant” section.  Review of applications will begin immediately and continue until the position is filled.

All offers of employment are contingent upon the finalist successfully passing a background (including criminal records) check.

ANNOUNCEMENT OF POSITION OPENING

Date of Notice for Tompkins Cortland PAA Members: January 31, 2024

Date of Notice for All Other Applicants: February 14, 2024

POSITION OFFERED: Dean of Admissions & Recruitment

EMPLOYMENT DATE: April 2024 TERM OF EMPLOYMENT:

Renewable, Full-Time, 12-Months

JOB DESCRIPTION: The Dean of Admission and Recruitment is an innovative, collaborative, and experienced enrollment professional with a sincere appreciation for students, their families, and the community college experience. The Dean of Admissions and Recruitment develops and implements recruitment plans, tactics, and strategies to recruit a talented and diverse student body. Operationally, the dean manages the day-to-day functions of the admissions office. As such, the dean hires, supervises, and mentors admissions staff; monitors the budget; develops and tracks the office's KPIs; guides communication flow to prospective students; directs staff travel and recruitment efforts; and oversees the application review process. The dean collaborates extensively with other Enrollment Management areas and the College’s leadership, faculty, staff, and other key internal and external partners.

Strategically, the dean is a senior team member in the enrollment management unit who assists with setting overall enrollment goals, developing a comprehensive recruitment plan, identifying salient trends in the market, and working directly with the College’s faculty and staff to help ensure optimal enrollment across all programs. The primary responsibility of the dean is the execution of an overall admissions strategy that provides the College with a cohesive and centralized admissions operation while meeting the unique recruitment needs of each student and program.

The Dean of Admissions and Recruitment is responsible for creating and maintaining internal and external relationships with multiple college stakeholders to meet established enrollment goals and ensure access to the College. Communications, programs, and services provided to prospective students, students, parents, and other college stakeholders are developed in collaboration with appropriate college personnel and are designed to support student learning and academic success.

This position is within the Professional Administrators Union. Candidates must currently reside or be willing to relocate to New York State at time of employment. Additionally, maintaining New York State residency will be required for the duration of employment.

MINIMUM QUALIFICATIONS: Bachelor’s degree from a regionally accredited college or university with a minimum of 7 years of relevant professional experience. Demonstrated ability to increase new student enrollment strategically through innovative and forward-thinking avenues. Ability to build strong relationships and to collaborate as part of a team with individuals, departments, and organizations. Ability to create a unique, high-touch customer service experience that consistently meets or exceeds expectations. Experience developing and implementing a strategic recruitment plan that aligns with articulated goals. Working knowledge of technologies (CRM, social media, workflows, etc.) and use of data analytics in the strategic planning, organizing, and execution efforts to recruit and enroll new students. Collaborative, energetic, and resourceful work style. Enjoys strategic thinking as well as rolling up one’s sleeves. Ability to contribute to a work environment that is welcoming to people from a diverse variety of backgrounds and experiences. A valid driver’s license is required, and maintenance of driving record is required per college driver requirements.

DESIRED QUALIFICATIONS: Ten or more years of higher education experience in admissions and enrollment, marketing, and databasemanagement. Experience supervising, leading, and motivating staff to achieve established goals and metrics. Ability to attract and retain talent. Demonstrated ability to energize, inspire, develop, and leverage a team to implement the strategic recruitment plan and proactively respond and adjust to a rapidly changing environment. 

A tremendous work ethic and team-oriented approach. Project management skills and capacity to manage complex and related business operations and processes. Innovative, resourceful, and capable of managing multiple competing priorities while maintaining a commitment to always providing outstanding service. Inclination and ability to seek ways to improve policies, processes, and practices to reduce inefficiencies, achieve goals, and work through obstacles. Strategic working knowledge of websites (coding and building skills not required); strong writing and communication skills; and the ability to analyze data and read trends to draw action-based conclusions. Demonstrated ability to build consensus and to be a change agent during challenging recruitment times. Experience working with Technolutions Slate.

EXPECTED HIRING SALARY RANGE:  $81,023-$121,534  Starting salary will be commensurate with qualifications and experience. As a College employee, this appointment includes NYS retirement benefit options with a choice of a pension or generous employer match to a 414 retirement plan, attractive Health Care options with 80% of premiums covered by the College, post-retirement health insurance and supportive work-life balance with 16 holidays, 20 vacation and 12 sick days per year along with tuition assistance in addition to other benefits offered by the College. Inquire for additional details.

Review of applicants to begin February 29, 2024 and continue until position is filled.

To view the full position description and apply, visit www.tompkinscortland.edu/college-info/employment. 

Note: Additional application materials/essays will be requested.

Tompkins Cortland Community College is a culturally diverse campus with over two decades of strong partnerships with international colleges and universities and a commitment to preparing our students for citizenship in a global society. Tompkins Cortland Community College is accredited by the Board of Regents of the State of New York and by the Middle States Association of Colleges and Schools and awards associate degrees in career-oriented and liberal arts/sciences programs of study. Enrollment is approximately 3,500 students. To learn more about the College, visit our website at www.tompkinscortland.edu. Visa sponsorship not available. Women and minorities are strongly encouraged to apply. AA/EOE

Location:Tompkins Cortland Community College is located in the naturally beautiful and culturally rich Finger Lakes region of upstate New York, near Syracuse, Rochester, Ithaca, and Binghamton. The area is host to many colleges, including Cornell University, as well as excellent healthcare, museums, festivals, and business enterprises.

Human Resources Department | P.O. Box 139, 170 North Street | Dryden, NY 13053-0139 

Phone: 607.844.8211 | Fax: 607.844.6551 | tompkinscortland.edu

The State University of New York | Tompkins Cortland Community College is an Equal Opportunity Employer